Aerial view of Washington Square Park at sunset

Learning from the First-Year Experience: What Journey Mapping Tells Us About the Students We Teach

Partnering with global design firm IDEO, NYU conducted ethnographic research into the undergraduate experience. The resulting journey map is inspiring innovations in student support across NYU, including new forms of gathering student feedback. Join us to explore what these findings mean for classroom teaching and learning, including the reasons why students may not seek help when they need it, the impact of faculty allies, and the importance of creating opportunities for students to connect with their “why”.